Frequently Asked Questions
See below a list of our most common questions from customers, if your questions still hasn’t been answered please don’t hesitate to contact us.
Deliveries, Orders and Accounts
Do you deliver worldwide?
Yes, we can arrange delivery to most international addresses. Please get in contact with your requirements and a member of our team will be happy to help – firstname.lastname@example.org / 0044 (0) 1795 411820.
How quickly orders are fulfilled?
We try our best to turn orders around and dispatch within 2 – 3 working days however this very much depends on the order requirements and size. Normally for small quantity pre mixed paints we aim to dispatch the following day. If your order is urgent or you require a specific delivery date please contact a member of our team and they will be happy to help – email@example.com / 0044 (0) 1795 411820
Will my order come with instructions?
Yes, all orders will have a printed user guide and instructions sent in the box. We also have many videos on our YouTube channel which will assist you.
Can I open an account?
Yes, we offer company trading accounts for UK companies please contact our accounts department for further information firstname.lastname@example.org
Can I purchase samples?
Yes, samples are available. Please contact customer service via email or phone on – email@example.com / 0044 (0) 1795 411820
Do you have Data Sheets available?
MSDS and Technical Data Sheets can be supplied upon request by calling 0044 (0) 1795 411820 or via email using firstname.lastname@example.org.
What is the guarantee?
Creative Resins warrants that our products, when applied to the specific substrate by an approved applicator in accordance with the application Instructions issued by CR, will be free from peeling, cracking or blistering and significant (greater than 10 Delta E units) ultraviolet discoloration caused by natural environmental atmospheric conditions, for a period of 10 years from the date of application of the product.
How much paint do I need?
First you need to decide on the area you want to paint and measure it (height x width). You then need to decide on spraying or rolling which will depend on the substrate and application area. Most surfaces require two – three coats of paint. Please refer to the relevant Technical Data Sheet relating to the product or contact our technical department for further information – email@example.com
How long does it take for paint to dry?
Depending on paint type choice, atmospheric conditions, and other variables, different paints can vary in dry time. Please refer to the relevant Technical Data Sheet relating to the product or contact our technical department for further information – firstname.lastname@example.org
Is solvent or water based paint better?
Creative Resins offers both systems depending on your requirements. Water based paint is designed using the latest technology with the added benefits of it being more environmentally friendly, with low odours and low to Zero VOC content. Solvent based paint is the more traditional choice. It is very versatile and recommended if the area you are working in does not have a controlled environment. Here are some benefits of both paints:
- Colour fast warranty
- Easy to apply
- Quick drying
- Long lasting
- Tough & durable
- Professional finish
Can I use water based and solvent based paints together?
Water based and Solvent based products are not compatible.
Is your paint low odour?
All Creative Resins water-based paints are low odour.
How many coats of paint should I use?
There are conditions specific to your project that can affect this, but we would always recommend a minimum of two coats.
Our paints have excellent coverage; they are high-opacity base and our pigments are highly concentrated. You should always clean and prepare surface to be painted.
Is your paint suitable to apply by roller?
Some of our paints can be applied using traditional rollers, depending on the desired final appearance.
Rollers provide a smooth uniform finish on well-prepared areas. Paint brushes can be useful for edging and uneven surfaces.
For further information about application of each paint type please contact our technical department – 0044 (0) 1795 411820 / email@example.com
Can your paint be applied using a conventional spray gun or aerosol can?
Most of our surface coating products can be applied using either a conventional Spray Gun, Aerosol, Paint Roller or brush systems depending on your requirements and substrate.
For further information about each specific paint application please contact our technical department – 0044 (0) 1795 411820 / firstname.lastname@example.org
I can’t find the colour I want?
Creative Resins offer a vast menu of colours from all well-known brands and corporate colour reference books. We are also able to colour match to a specific colours and shades if you can provide us with a sample.
How is colour matching done?
Paint colour is created through a combination of colorants and bases that can literally reproduce millions of colours. Your colour sample is measured for paint colour matching via a photo-spectrometer that can read any colour the human eye can see. The measurements are turned into a paint formula to create your custom colour and sheen.
What if I run out of a colour?
It is always best to try and purchase a sufficient amount of paint required for 100% colour consistency. While it is possible to match a colour to an existing colour supplied slight variations may occur.